About My Readings and Services
(including scheduling and Cancellation policy)
Voices From Venus strives to help people understand the spiritual significance behind the every day occurrences, feelings, and relationships in our lives. This is a site offering personalized service ran by me, Dena L Moore, and it is a subsidiary site of my main site, Through Night's Fire Astrology. I do all of the readings available on all of my sites offering services, including Voices From Venus, Through Night's Fire Astrology, and Beneath The Hawthorn.
Dedicated to helping you find the answers you seek, I treat all of my clients with respect and integrity. I do not sugar-coat the truth, so of course I do occasionally run across irate clients. It doesn't bother me in the least...I must follow my spiritual path, part of which includes helping others. I can't help you if you are only looking for answers you want to hear. I do not offer refunds on my readings because of this difficult situation. If you want guidance, you've come to the right place. If you want fantasy answers, then you have not.
Because I offer such personalized service and I usually have a full client load, I do not make guarantees such as delivery within 24 hours, etc. I schedule all of my readings in as they come in and treat everyone with the highest quality service possible. This, of course, takes time and energy as I do answer all email myself and I do answer questions about all of my readings! I have clients who preschedule one, two, or even three months in advance, so certain dates are already full in my calendar making it impossible for me to promise an availability on the day you purchase a reading. This is a general breakdown of my turn-around time for the various types of readings:
At Voices From Venus:
Usually scheduled within one week, rarely within 48 hours
Usually scheduled within one week, often within 48 hours
Usually scheduled within one week, often within 48 hours
Usually scheduled between one and three weeks, depending on the timing of the spell.
Email Consultations: 1-2 weeks
All other readings: 2-6 weeks, the average wait time is 3 1/2 weeks
Healing Reports with Personalized Ritual and Kit: about 2 weeks
Your Myth Readings: about 2 weeks
Although I receive few cancellations, my policy is as follows:
If you decide you'd like to cancel, for whatever reason, and you email me at least 3 days in advance (with 24 hours for Tarot/Oracles), I will be understanding and refund your purchase either via a personal check or Paypal. No hard feelings will be had and I will welcome you as a client in the future.
If you decide you'd like to cancel and you decide NOT to email me, but instead call or write one of my credit card servers (Paypal or Clickbank), I will no longer accept you as a client at any of my sites nor will I accept physical purchase orders placed at Beneath The Hawthorn or Venus Illuminated. Why? Because if you cannot treat me with respect and courtesy, I simply want nothing to do with you. Period. If this seems harsh, well I am sorry but that's how life goes. I treat all of my clients with courtesy and respect and I expect the same, it is as simple as that.
My phone number and address are not listed on ANY of my sites for one simple reason: this is the internet and I prefer that the entire world not have readily available access to me or my family. If you need to contact me outside of email, then write and ask for my address or phone number. As I am not a corporation and I use my personal address and phone number for business, this is my attempt to try and keep some semblance of normalcy at home for my children. As my cell phone number appears in my newsletters, it is relatively easy to find this information and just call away...usually my voice mail will pick up the cell phone calls. Please be aware that if you do call me regarding astrology, ritual guidance, tarot/oracles, or spellwork via phone without prior approval and an arranged time, my "Emergency" fee for consulting is $200.00 per hour--even if the initial call lasts only 5 minutes the charge is $200.00. For my regular hourly fees, please contact me via email to set up an appointment. I only consult via telephone or chat with previous clients. If you are not a previous client and you call, I will ask you to purchase a written reading first. If we are on the phone more than 3 minutes, you will incur the $200.00 per hour rate. I don't have a secretary or a customer service line--I am only 1 person. My work needs quiet and focus and this is why I do not encourage the phone ringing. Interruptions can set me back hours. Calls about physical products at Beneath The Hawthorn and Venus Illuminated are not encouraged, but if you have questions and you can't email me for some reason, please call the cell phone number in my newsletters and leave a voice mail message. I will call back as soon as I can or send you an email.
The Paypal shopping cart can be used at all of my sites...you can go from site to site and place orders in the cart and simply pay all at once. I hope you will find this convenient!
